Service Advisor

Job Details

Huntsville, TX

Full Time

Automotive

Description

Huntsville Toyota is looking for motivated and caring individuals who would like to start a stable career as a Service Advisor. Service Advisors are given the best tools to deliver quality results - training, technology, and support. As a Service Advisor, you will be frequently called a “Care Consultant” because you care!

Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.

What you’ll do:

• Listens to each client and clearly articulates information on the repair order

• Ascertains the needs of clients, collecting information necessary for service or repair diagnosis

• Presents a menu of recommended maintenance and additional services to every client

• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service

• Communicates to clients the current status of a repair order

• Inspects quality of vehicles following repairs of service to verify that all authorized work is performed properly

• Maintains a record of status of special-order parts

• Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards

• Maintains required hours per repair order (HPR) in accordance with dealership standards

• Attends weekly department meetings

What we offer:

• Unlimited earning potential – production based pay

• Monthly performance bonuses

• Medical, Dental, & Vision insurance plans

• 401(k) with company-match

• Paid-time-off (PTO)

• Paid parental leave

• Associate purchase program

Qualifications

What we’re looking for:

• Reliable, compassionate, and motivated

• Desire to continuously develop and learn

• Customer service Experience (Preferred)

• Bilingual (A plus)

• Automotive experience (not required)

• High School Diploma or General Education Experience (GED) (Required)

• Valid Texas driver's license with a good driving record

• Pass Pre-Employment drug screening

• Pass Background Check