IT Help Desk

Job Description

Seeking part-time Help Desk Support Technician. Must be proficient in computer repair, diagnosing Mac and Laptops, trouble shooting, upgrades, virus removal, hardware installation experience, etc.

Responsbilities:

The candidate must possess excellent communication and customer service skills to assist customers in person and able to handle heavy volume phone calls.

Will input trouble ticket information in company in-house management system.

Install, configure and maintain computer hardware and related equipment

Assist with the setup and maintenance of user accounts and access permissions

Able to work independently and part of a team

Ability to lift and move computer equipment up to 50 lbs.

Prolonged periods of sitting and standing

Minimum 2 years experience on PC and Mac platforms. Preferred certifications A+ and Network+

M-F;10 -15 hours; Va. Beach, VA

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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