Inbound Call Center Agent

Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same, to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.

Careington International provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.

Careington International Corporation is seeking energetic, career oriented Call Center Agents to work 40 hours per week, onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the DFW metroplex and work onsite; no remote options are available.

Job Details:

Hourly wage: $17.00 dollars per hour with a potential increase to $18.00 dollars per hour after six months, based on performance and attendance

Location: 6435 Flyers Way, Frisco, TX 75033

Training: 11 days of training from 8:00 a.m. - 4:30 p.m., Monday to Friday at the above location. 100% attendance required.

Additional Training: up to 3 weeks pending evaluation from contact center supervisor.

Bilingual Bonus: Possible pay increase for Bilingual (English-Spanish) speakers after evaluation

Skills:

Ability to use multiple computer screens with up to six software applications open at once to toggle through during inbound phone calls from customers or providers

Experience working with MS Office Suite (Word, Excel & Outlook)

Professional, patient, and helpful phone manner with the ability to build strong customer relationships is vital for success

Prior Call Center experience is preferred for this opportunity

Bi-lingual (Spanish) is a plus

Requirements:

Employment interviews will be conducted onsite at 6435 Flyers Way Frisco, TX 75033.

This job requires you to work five days per week, Monday through Friday at the above address.

Required to use a wired headset

Able to pass a drug screen and background check

Benefits:

This is a full-time position with benefits available to you and dependents on the first day of the month following 60 days of employment.

Accumulated paid time off, 11 paid holidays each year, access to a 401K plan with Fidelity, and ability to advance your career within the company.

Pay days are the 15th and last day of each month

Please the watch the video link listed below for more information about this role at Careington International Corporation in Frisco, TX