Site Ops Technician II

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

Business Title: Site Ops Technician I

Location: Hillsboro, OR USA

Base Salary Range: $65,000 to $84,000 + Equity

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Who We Are:

X serves our community of users and customers by working tirelessly to preserve free expression and choice, create limitless interactivity, and create a marketplace that enables the economic success of all its participants.

Who You Are:

As an Exceptional Data Center Technician 2, you will be responsible for the health of our server and network infrastructure for Data Centers. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

What You’ll Do:

Troubleshoot, diagnose, and repair server and network hardware issues, including racking, stacking, and cabling equipment during data center build-outs and maintenance.

Maintain and optimize network infrastructure by performing equipment swaps, troubleshooting and repairing optics, fiber links, and other connectivity issues.

Manage and resolve data center operations tickets in Jira, ensuring timely responses and cross-functional collaboration with engineering, provisioning, and support teams.

Create and maintain detailed documentation in the ticket system or SOP, including detailed troubleshooting and resolution in a ticket or standard operating procedures (SOPs) for old or new processes.

Receive, inspect, and decommission data center hardware, coordinating with vendors for returns of equipment under warranty or end-of-life cycles.

Install and configure racks, servers, and network switches, including staging, cabling, powering up, and handing off hardware to provisioning teams for customer capacity deployment.

Collaborate with vendors to diagnose and resolve hardware and software issues, ensuring minimal downtime and adherence to service level agreements (SLAs).

Perform routine hardware maintenance, including firmware updates, component replacements (e.g., drives, power supplies), and preventive maintenance to ensure system reliability.

Monitor data center infrastructure using tools like SNMP, or other monitoring systems to proactively identify and address potential issues.

Support data center audits and compliance by maintaining accurate asset records and ensuring adherence to security, safety, and environmental standards.

Participate in on-call rotations to provide 24/7 support for critical incidents, ensuring rapid response and resolution in a high-availability environment.

Collaborate with cross-functional teams on projects such as capacity expansions, technology upgrades, and process improvements to enhance data center efficiency.

Qualifications:

3+ years of experience working with server, storage, compute and network hardware.

2+ Years of experience troubleshooting and repairing servers and networking infrastructure.

Strong linux skills including

Navigating the system’s directories and filing system

Manipulating files in the Linux shell

Using Linux commands for process management

Basic troubleshooting and debugging

Bash or other scripting

Must be able to lift 40+ lbs and use a server lift.

Must be able to be on-call and have the ability to respond to critical events as needed.

2+ years experience leading Data Center Infrastructure projects.

2+ years of experience in Structured Cabling Copper/Fiber.

Preferred Qualifications:

Curious to always learn new things within the Data Center World

Excellent prioritization and time management skills

Able to work in a fast paced environment and detail oriented

Experiences with excel, google sheet, or something similar to a spreadsheet

2+ years of experience in Power and Cooling concepts inside the data center.

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