Director of Client Strategy Services

Be PROUD of what you do

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 115-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities

Leading, Managing, & Accountability

Motivate & Elevate Team Performance

Promote Coaching Program(s) Vision

Establish & Operationalize Workforce Services

Cultivate & Preserve Community Partnerships

What will you be doing in your role?

Lead with an understanding of the agency’s Big Picture and your department’s role in that vision.

Model the agency culture for all team members.

Provide strategic leadership for programs and the department, leading staff and outcomes to department success.

Seek to incorporate team input into department best practices, resulting in knowledgeable and engaged staff.

Ensure training and leadership empowers team to provide highest quality services to clients.

Guarantee processes in place to ensure documentation compliance with funder requirements, licensing requirements and agency quality assurance standards.

Continuously improve services, programs and the department by identifying areas of growth, potential barriers, or new opportunities.

Work to capitalize on opportunities and execute changes strategically, including staff understanding and support.

Create an environment of inclusion and collaboration.

Monitor and analyze spending, program data, staff outputs, and client outcomes to make sound decisions regarding budgets, staffing, accountability and evaluation.

Provide training, supervision, mentoring, and coaching to develop department staff and leadership.

Establish strong community partnerships to facilitate client referral pipeline.

Identify key components of workforce services and develop program to bring services to clients.

Develop tools and trainings necessary to employ effective workforce development program.

Cultivate and maintain strong workforce partnerships.

Ensure necessary data and metric compliance to meet grant/contractual obligations.

Support Research & Analytics projects regarding Client Strategy programs.

Share our learnings and best practices in written and in person presentations.

Be accountable to SLT and BOD for Client Strategy Services projects.

Are you the next Director of Client Strategy Services?

Master’s Degree in Clinical Social Work or related field OR a combination of education and 3-5 years of managing professionals in a social services environment.

Experience managing professionals in a social service environment, preferred.

Experience in managing professionals in a service environment.

Here's the Good Stuff...

Full-Time salaried position. Pay is determined by relevant experience, work history, education and internal equities.

Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield

Health Savings Account- CCFW contributes $110 per month.

100% Company paid Long Term Disability

100% Company paid Basic Life and AD&D Insurance

16 paid Holidays (including being closed Christmas Eve through New Years Day)

Tiered PTO Accrual by tenure:

Vacation Time- 100 hours in your first year.

Sick Time- 48 hours in your first year.

403(b) with employer match from day one- up to 6%

3 weeks paid parental/critical illness leave

Employee Assistance Program

CCFW Participates in the Public Service Loan Forgiveness program (PSLF)

Mentorship Program

Wellness Program

Financial Coaching

I'm in...next steps.

We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer.