Call Center Sales Representative

About Us:nHorizon Services is a leading provider of HVAC, plumbing, drain clearing, and electrical services.

With a strong commitment to customer satisfaction and a reputation for excellence, we strive to deliver top-notch service to homeowners.

Join our team and be part of a company that values professionalism, quality, and customer care.nJob Summary:nAs a Priority Sales Representative, you will serve as the initial point of contact for customers looking to book appointments for HVAC, plumbing, drain clearing, and electrical services.

Your main duties will include managing inbound calls, assisting customers with their service needs, and efficiently scheduling appointments.

Additionally, you will play a vital role in scheduling high-revenue repair appointments and upselling additional services and solutions to encourage ongoing customer engagement and service utilization.

These appointments are essential for achieving company goals and revenue targets.nnKey Responsibilities: Sales Driven MindsetnnHandle Incoming Calls: Manage inbound calls professionally, focusing on booking appointments and follow call scripts as instructed.nAppointment Scheduling: Efficiently convert inquiries into booked appointments using service knowledge and strategic communication.nUpsell Additional Services: Identify opportunities to upsell additional services, such as maintenance plans, system upgrades, or related services, by effectively communicating the benefits to the customer.nCustomer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service and promptly addressing concerns.nProduct and Service Knowledge: Maintain a thorough understanding of Horizon Services' offerings, including HVAC, plumbing, drain clearing, and electrical services, to provide accurate information to customers.nData Entry and Documentation: Accurately input customer information, service requests, and appointment details into the company's CRM system.nFollow-Up: Conduct follow-up calls as needed to confirm appointments, provide service reminders, and offer additional services.nTeam Collaboration: Work closely with the dispatch teams and other departments to ensure smooth service delivery and customer satisfaction.nBusiness Support: Consistently arrive on time and ready to work.nnPerformance Metrics:nnReview Metrics: Daily review of key performance metrics to ensure department goals are met.nCollaborate for Improvement: Work with supervisors to identify performance gaps and develop improvement plans.nMeet Targets: Maintain performance levels that meet both qualitative and quantitative targetsnKey Performance Indicators: Meet expectations for inbound booking rate, quality evaluation average and call acceptance rate.nnQualifications:nnExperience: Previous experience in customer service, sales, or call centers preferred.

Experience in the HVAC, plumbing, or electrical industries is a plus.nSkills:nExcellent communication and interpersonal skillsnStrong sales and negotiation abilities.nAbility to handle high call volumes while maintaining a positive attitude.nProficiency in using CRM software and other office tools to perform tasks accurately and thoroughlynStrong organizational and time management skills.nnnEducation: High school diploma or equivalent required.

Additional training or certification in customer service or sales is a plus.nOther: Ability to work flexible hours, including evenings and weekends.nnWhy Join Horizon Services?nnCompetitive Salary: Performance-based incentives.nComprehensive Benefits: Health insurance, retirement plans, and paid time off.nProfessional Development: Opportunities for career advancement.nSupportive Environment: Collaborative team atmospherennHow to Apply:nInterested candidates should submit their resume and a cover letter outlining their qualifications and experience to [Insert Contact Information or Application Process].

Full Time