Service Advisor

Job Description

Salary:

Swiderski Equipment, one of Wisconsins premier and long-establishedagriculture and constructionequipment dealerships, is an enthusiastic, self-driven individual to join our service team! This individual provides assistance to the Service Manager in various ways through warranty submission, filling in during absences and providing telematics support to our customers. This position works closely with all service and parts department team members, as well as maintains positive professional relationships with manufacturer reps.

What Youll Do:

Monitor telematics connections for alerts and error codes, along with pertinent machine data and properly communicate with service manager to proactively address alerts and codes

Utilize technology programs in the service department, including machine data, fleet management notifications, error codes and service interval scheduling

Complete warranty paperwork and submit needed materials on-time and in accordance with manufacturer protocols for warranty claims

Collaborate with service technicians and parts specialists to complete and submit warranty claims

Assist service manager with day-to-day tasks, as deemed necessary by the service manager.

Provide backup assistance and fill-in for service manager as needed

Develop a successful relationship with manufacturer service reps

Answer customer calls for service work and assist service manager, as needed

What It Takes:

Must be highly organized

Exceptional customer service

Must be proficient with computers as this role requires a significant amount of writing and computer work

* Prior experience working in a service department and/or in the Ag equipment field is highly desired. Mechanical background or ag background is also a plus, though not required. Salary commensurate with experience.

What Youll Get

Job related training and development

Above average pay

Benefits package including medical, dental, vision and 401K plan with company match

The chance to work for a long-standing family business that is the best in the industry.

Full-time