Office Associate

POSITION SUMMARY:

This position primarily assists with applying property tax payments during collection times in December, January, and July and provides office related tasks for the assigned department while providing responsive, courteous and efficient service to the public and County employees.

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

Receives, researches, and applies real estate tax payments, both at the counter and by mail, accurately and in accordance with statute.

Works closely with other office staff to provide customer service to the public in an efficient manner.

Operates office equipment, enters data into county computer programs and systems efficiently.

Provides for counter service as a first point of contact for the general public, answers questions or directs to the appropriate party.

Assists with the mailing of delinquent and postponed tax statements.

Makes photocopies of necessary papers.

Other duties as assigned by the department. KNOWLEDGE, SKILLS AND ABILITIES

Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.

Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

Ability to maintain accurate and legible notes.

Knowledge of County policies, procedures and practices.

Knowledge of local government organization and its departmental operating requirements.

Ability to establish and maintain effective working relationships with others.

Ability to accurately type and key entry at a reasonable rate of speed.

General knowledge of modern office practices and procedures and knowledge of the operation of standard office equipment and software.

Ability to work the allocated hours of the position. LANGUAGE SKILLS

Ability to communicate effectively with other members of the staff, supervisor, and the public.

Ability to communicate clearly and concisely in both written and verbal form.

Must be proficient in workplace English and spelling.

Ability to read County policies and procedures; written instructions, general correspondence; MSDS sheets, safety manuals, maps, etc. MATHEMATICAL SKILLS

Ability to perform mathematical calculations. REASONING ABILITY

Demonstrates understanding of and can effectively follow verbal and written instructions.

Capable of developing, interpreting, and applying local policies and procedures, written guidance, general correspondence, and Federal, State, and local regulations.

Skilled in identifying problems and navigating a range of situations with sound judgment.

Able to think quickly, remain composed, and adapt under pressure.

Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.

Exhibits strong organizational and time management skills to meet deadlines efficiently.

Must have ability to work accurately with attention to detail.

Maintains strict confidentiality in all professional matters. PHYSICAL AND WORK ENVIRONMENT:

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee s supervisor.

PHYSICAL REQUIREMENTS

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.

Work has standard vision requirements.

Vocal communication is required for expressing or exchanging ideas by means of the spoken word.

Hearing is required to perceive information at normal spoken word levels.

Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

Work has no exposure to environmental conditions.

Work is generally in a moderately noisy location (e.g. business office, light traffic). WORK ENVIRONMENT

Work is primarily in an office setting. MINIMUM QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

High School diploma/equivalent.

Customer service experience preferred.

Office experience preferred.

Cash handling experience preferred.

Appointment will be conditional upon successful completion of a criminal background check.

Must be bondable.

Full Pay Range: $15.84 - $22.07

Expected Pay Range: $15.84 - $17.92

FTE: 0.0 (on-call)

Department: Treasurer

St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual's race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.