Client Service Manager

About Premier Benefit Plans, A Division of Patriot Growth Insurance Services: Founded in 1995 on Long Island, Premier Benefit Plans is a strategically focused and service driven employee benefits advisory and brokerage firm. Our value-oriented approach is based on gaining a clear understanding of client business issues and related goals, then creating an aligned benefits strategy that will achieve relevant objectives. Our structured account management approach ensures that comprehensive services are delivered proactively. For almost thirty years, we have served our clients and delivered cost effective insurance products while combining exceptional service with creative plan design.

Position Overview: The Client Service Manager will be responsible for overseeing the relationships with our company's clients. They will ensure client satisfaction, address any concerns, and work to improve overall client experience.

Work Arrangement: This is a full-time position working in our office in Melville, NY. The Client Service Manager may be expected to travel and be present for staff and client meetings, as requested.

Professional Responsibilities:

Build strong relationships with clients to understand their needs and preferences

Address client inquiries and concerns in a timely and professional manner

Collaborate with internal teams to ensure client needs are met

Identify opportunities to improve services and enhance the client experience

Monitor client satisfaction and implement strategies to increase retention Qualifications and Requirements:

Strong organizational skills

Proficiency in CRM software

Ability to work well under pressure

Keen attention to detail

Team player with leadership abilities

High school diploma or equivalent degree, college degree preferred.

Excellent interpersonal and communication skills (both oral and written).

Proficient with use of Microsoft Office Suite and products.

A passion for being part of a team that drives our company to industry leadership.

Ability to establish and maintain effective working relationships with both peers and clients.

Authorized to work in the U.S. without sponsorship. About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs

Company paid Short-Term Disability, Long-Term Disability and Group Term Life

Company paid Employee Assistance Program

Paid Parental Leave

Paid holidays

Personalized PTO

401 (k)

Pay Range: $65,000 - $70,000 depending on experience

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at