Dispatcher

About Activo: Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada.

We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.

About the Role: Activo now has an exciting new opportunity in the business of Mass Market Installation and repair.

We are looking for dispatch members with a real passion for technology, who know their way around computers and have good fluency in written and spoken English.

Activo Values- Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity.

Why Join Us: * Competitive salary and performance-based bonuses.

* Comprehensive benefits package, including health and dental.

* Opportunity to lead and shape a dynamic team in a growing tech territory.

* Ongoing training and professional development opportunities.

* A collaborative and innovative work environment.

Responsibilities: * Update and manage work orders to obtain approval for payment * Complete required validation of all work completed * Daily reporting of past due tickets to ensure tickets are being closed or managed accordingly Qualifications: * Fluent in English with a clear and genuine communication style; additional languages considered beneficial * Proven record of 1 year of customer service * Problem-solving * Decision making * Job task planning and organizing * Computer use * Professional written and oral communication skills * Must be available to work weekends Personal Qualities: * Attention to detail and accuracy * Ability to adapt to changing priorities * Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines * Strong interpersonal and communication skills and the ability to work well in a team environment * Excellent Customer service skills * Excellent computer skills Education, Certifications & Experience: * Call center experience is a plus Hours of Work: * Friday - Monday 8:30 am - 7:00 pm or Thursday - Monday 10:30 am - 7:00 pm.

Hourly Rate: $20.00 per hour.