Client Retention Specialist

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.

Responsibilities:

-Skillfully handle heavy incoming phone and online inquiries

-High outbound phone work expectations for prospective clients

-Record customer information and feedback in our specialized software system

-Coordinate appointments and follow up with customers who missed appointments

-Maintain an in-depth understanding of our product offerings

-Always uphold strict confidentiality

-Demonstrate professionalism and respect in all interactions, whether on the phone or online

Qualifications:

-2 years of transferrable experience required

-Dealership experience preferred but not required

-Heavy call volume experience of outbound and inbound

-Essential multitasking and stress management skills

-A high sense of urgency and a commitment to making sound decisions

-Effective time management to meet and exceed company metrics and goals

-Self-motivated and independent, not discouraged by receiving no's on the phone

Benefits:

-Medical, Dental, Vision, 401k matching

-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards

-Opportunity for Career Growth

-Ongoing training and development provided.

Key Details:

Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office

Competitive base with uncapped commission earnings

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