Financial Case Manager

Financial Case Manager

Finger Lakes Addiction Counseling and Referral Agency Inc Clifton Springs, NY (Onsite) Full-Time

$18.00 - $19.00/Hour

Job Details

Job Title:Financial Case Manager

Location:Finger Lakes Region, NY

Employment Type:Full-Time, Monday - Friday 8:30 AM - 4:30 PM

Job Summary:

The Financial Case Manager plays a key role in helping clients navigate health insurance eligibility and enrollment. Working closely with clinical and administrative staff, this position supports the financial accessibility of care by ensuring clients are connected to appropriate insurance resources and services. The role may also involve transporting clients to local Department of Social Services (DSS) offices and serving as a liaison between FLACRA and community benefit providers.

Must-Have Qualifications:

High School Diploma or GED equivalent.

Valid NYS Driver’s License.

One year of administrative experience.

Strong communication skills, both verbal and written.

Proficiency in Microsoft Office applications.

Nice-to-Have Qualifications:

Associate’s Degree or higher in a related field.

Experience in a medical office setting.

Office management experience.

Job Requirements:

Key Responsibilities:

Review client records to verify insurance status and identify eligibility opportunities

Collaborate with therapists and clients to review insurance options and documentation requirements

Assist clients in obtaining necessary paperwork and transportation to DSS offices as needed

Notify primary therapists of insurance updates and any barriers to client eligibility

Provide timely documentation of insurance outcomes and client enrollment status to program units

Maintain strict adherence to HIPAA, FLACRA confidentiality policies, and all applicable compliance procedures

Build and maintain effective relationships with DSS and other external agencies

Represent FLACRA with professionalism and compassion in all client and partner interactions

Report suggestions, concerns, or obstacles to supervisors in a timely manner

Perform other duties as assigned by leadership

Skills & Qualifications:

Strong interpersonal and communication skills

Ability to work collaboratively with culturally diverse individuals, staff, and external agencies

Working knowledge of Department of Social Services insurance eligibility requirements

Familiarity with substance use disorders (AOD) and behavioral health services is preferred

Ability to multitask and maintain composure in high-pressure or crisis situations

Organizational and time-management skills, with the ability to handle sensitive information with discretion

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region. Our services include outpatient, residential, crisis center, vocational, housing and youth services. We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA!

FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace. We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected. We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.

Get job alerts by email.Sign up now!Join Our Talent Network!

Salary Details

This salary was provided in the Job Posting.

$18-$19

Hourly Salary

Job Snapshot

Employee Type Full-Time

Location Clifton Springs, NY (Onsite)

Job Type Admin - Clerical, Health Care, Nonprofit - Social Services

Experience Not Specified

Date Posted 04/23/2025

Job ID JQZ25H6B8L10VCKGXKG