Digital Engineer II (Pega CDH)

Overview

Serve as the technical subject matter expert for an assigned area providing moderately complex (Level 2) operational support to the organization. Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud. The Pega Engineer will be responsible for guiding the design, development, and provide support to the existing Navy Federal application(s) to support Pega Marketing systems capabilities. Solves complex problems; takes a broad perspective to identify solutions. Interacts with other functional teams or projects. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Works independently.

Responsibilities

Design and develop data ingestion to Pega, ETL, data extraction and archival strategies

Assist in identifying and fixing bugs, troubleshooting, providing technical support during development and testing phases

Design and develop/implement dataflows, datasets, data page, user interfaces, job schedulers and report definition in Pega using Cloud technologies (AWS, ADLS) and write SQL queries as required

Design and implement data models aligned with the application requirements

Develop and optimize data flows in Pega

Implement data quality checks, validation logic, and transformation rules

Perform root cause analysis to identify and resolve recurring technical problems

Create and maintain APIs between Pega and other services/applications

Certified Pega Senior System Architect with experience developing solutions in Customer Decision Hub (CDH)

Collaborate with business and system architects to support ingestion, decisioning and case management

Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities

Create reports and dashboards using report definition rules

Experienced in programming languages (Java, etc.) and REST APIs (MuleSoft or similar) to process data

Write test cases and perform extensive peer testing

Ensure compliance with data governance, privacy, and security policies

Support testing in different environments, using different Pega's debugging tools

Maintain detailed and summarized documentation for implemented rules and solutions in all environments

Develop and maintain reusable Pega rules following best practices, guardrails, and coding standards

Assist DevOps or release management in packaging and deploying Pega applications

Provide comprehensive day-to-day operational support

Support and coordinate recovery operations in the event of operational failure

Develop custom systems integration solution components as dictated by business requirements

Ensure the security and integrity of solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures

Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

Ensure clear, concise and effective communication of material

Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs

Other duties as assigned

Qualifications

Bachelor's degree in Information Systems/ Technology, Computer Science, Engineering, or related field, or the equivalent combination of education, training, and experience

Pega Certified Senior System Architect

Hands-on experience with Pega 8.x, Database (PostgreSQL, Cassandra, etc.); using dataflows, datasets, data page, user interface, job scheduler and report definition in Pega; Cloud technologies (AWS, ADLS); and writing SQL queries

Knowledge of the PRPC Architecture and PRPC design and implementation

Experience with data ingestion (for different file types), extraction, retrieval, and processing within Pega applications

Good understanding of SQL

Hands-on experience with services and connectors/APIs

Experience in understanding existing data models and creating new data models

Knowledge of Pega Application packaging, deployment, Pega DevOps, security, rulesets, portals, reports, and other Pega OOTB tools

Demonstrates change management and/or excellent communication skills

Experience training junior team members on Pega application and incidents

Experience with PDC and server monitoring and agents monitoring

Working knowledge of banking/financial industry standards and practices

Desired Qualifications

Experience analyzing log files and reports from application sources

5+ years supporting Pega applications

Pega Cloud experience

Experience on all Pega products including Deployment Manager and CDH

Extensive debugging skills in PRPC using tracer, clipboard, and rules inspector

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA Heritage Oaks Drive, Pensacola, FL Security Drive, Winchester, VA Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Fortune Best Workplaces for Millennials 2024

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• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Permanent