Security Client Services Manager

Requisition Number

139043BR

The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.

What’s in it for You

Competitive Salary: $65,000 / year

Work Site Location: St. Louis, MO

Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth: Career growth opportunities at GardaWorld

Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

Your Responsibilities

Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff

Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required

Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

Ensure 100% compliance with all federal, state and local regulations in assigned accounts.

Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Ensure progressive discipline is followed on all corrective actions.

Your Qualifications:

A college degree in business or related field.

Authorized to work in the United States

Able to pass an extensive screening process

Minimum 1 year management experience; 3 years preferred

Must have experience overseeing multiple sites

Must have leadership experience

Add additional qualifications as needed/required.

Your Skills and Competencies:

Competencies:

Hands-on Approach

Business Acumen

Problem Solving

Communication

Consultation

Cultural Awareness

Leadership & Navigation

Relationship Management

Ethical Practice

Resilience

Ideal Skills, Characteristics, & Experiences:

Results and people-oriented, balancing business considerations

Process-driven mentality

Highly organized

Self-motivated with a high sense of urgency

Stable, progressive work history

Excellent communication skills

Acts with integrity

Resilient and adaptable

Competitive spirit

Branch Phone Number

Branch

St. Louis

Hours Type

Full Time

Pay Rate

$65000 / year

Job Code

0012 Client Services Manager

Sponsorship Request

None

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