Information Technology (System) Manager

Job Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown New Orleans, the Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, three food & drink venues, a swimming pool with expansive views of the city, more than 14,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.Job Description

Reporting directly to the Director, Finance & Business Support, the IT Manager is primarily responsible for the implementation, management and troubleshooting of all IT-related issues. This encompasses a wide range of tasks, from setting up systems to resolving day-to-day technical problems, and troubleshooting all issues related to both the guests of the hotel as well as the hotel employees. This role will be heavily involved in the initial setup and deployment of all IT infrastructure and systems necessary for the hotel to begin operations.

Consistently offer professional, friendly and engaging service

Lead and manage the hotel’s day-to-day IT activity ensuring all standards are followed

Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety

Ensure proper backup of all business related, user relevant data

Assist with the annual IT budget for the hotel and administer that budget in a fiscally responsible manner

Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices

Selecting and installing hardware and software, setting up network infrastructure (wired and wireless

Configure guest-facing technologies.

Provide twenty-four hour support for mission critical systems as documented in the service escalation document.

Liaise with software and hardware vendors on a regular basis to remain current with technology changes and to suggest improvements or enhancements to hotel management

Ensure that the usage and installation of software is in accordance with the software licensing laws

Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.

Maintain an up-to-date inventory of all computer hardware.

Balance operational, administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety policies

Qualifications

University/College degree in a related discipline required

Minimum 2 years previous systems technology experience as a leader in hotel or similar role

Microsoft Certified System Engineer (preferred)

Understanding of networks, ability to troubleshoot hardware and software problems

Understanding of hotel operations/applications is an asset

Excellent verbal & written communication skills

Excellent interpersonal and problem-solving skills

Self starter with a strong sense of commitment

Highly responsible & reliable with exceptional attention to detail

Team player with high energy levels

Additional Information

Your team and working environment:

If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont Washington, D.C., Georgetown.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Full-time