Guest Service Representative

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Guest Service Representative

Avid Hotel Memphis Southaven is an EEO employer - M/F/Vets/Disabled

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage reservations and check guests in and out using a computerized system

Handle guest requests, such as booking tours or making restaurant reservations

Assist with check-in and check-out processes, including handling payments and issuing keys

Answer phone calls and respond to online inquiries in a timely and professional manner

Assist with organizing and setting up events and meetings

Handle guest complaints and concerns with grace and professionalism

Perform light cleaning duties, such as wiping down counters and restocking supplies

Other duties as assigned

Qualifications:

Previous experience as a front desk agent or in a customer service role is preferred

Strong communication and interpersonal skills

Ability to multitask and handle a high-volume workload

Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

Flexibility to work evenings, weekends, and holidays as needed

Perks:

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

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