IT Subject Matter Expert Senior (Top Secret)

The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including integrations with related platforms and tools.

Key Responsibilities: Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.

Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.

Required Skills and Experience: Excellent communication, troubleshooting, and training skills.

Proven ability to translate business requirements into effective Jira/Atlassian solutions.

Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell). Demonstrated experience supporting ITSM practices such as incident, change, and problem management.

Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs.

Strong familiarity with the Atlassian ecosystem and toolset.

In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.

5–7+ years of experience configuring and administering Jira Service Management in enterprise environments.

Full Time