Sales Support Analyst I

Accountabilities

Provide market area Risk Sales support for all customer related order requests (new and existing customers)

Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes

Implements all Onboarding related requests in outlined workflow & processes

Provide timely and accurate completion of essential team reports including: weekly & monthly sales report

Communicate policy and procedural updates

Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back office support

Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing

Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)

Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers

Build effective working relationships with the sales team, internal processing teams, and customers

Coordinate all special projects and follow through to completion

Maintain turnaround time to meet the business requirements

Work closely in a team environment

Perform other duties as assigned

Qualifications

Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)

At least 2 years of experience in Back-office role (Sales experience, order fulfillment and Billing)

Good written and verbal and interpersonal communication skills in English

Intermediate in using MS Office applications

CRM or Salesforce experience is a plus

Critical and analytical thinker

Knowledge on continuous improvement (project initiated, certification) or L6S principles

Has a team player mindset with innovative ideas and strong attention to detail

Work effectively in a team environment

Additional for internal applicants:

Must be in current role for 1 year

Must not have received any Disciplinary Action within the past 12 months

Must not have any Attendance and Punctuality issues in the past 12 month

Must have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:, or please contact .

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