Client Relationship Manager (Hybrid)

Resp & Qualifications

Join Our Team as a Client Relationship Manager!

PURPOSE:

Are you passionate about building strong client relationships and ensuring seamless benefit administration? As a Client Relationship Manager, you'll be a key player in our Account Management Team, providing day-to-day expertise and serving as the primary contact for resolving service issues. You'll cultivate long-term relationships with client HR staff, brokers, and consultants, ensuring high levels of satisfaction and loyalty. Your in-depth knowledge of products, operational procedures, and regulatory compliance will promote trust and confidence among our clients.

ESSENTIAL FUNCTIONS:

Client Engagement : Act as the primary point of contact for client's HR staff, addressing service questions with personalized, comprehensive, and timely responses.

Problem Solving : Demonstrate independent thinking and flexibility while handling requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.

Communication : Utilize superior communication, analytical, and problem-solving skills to resolve or triage inquiries, ensuring issues are documented, tracked, coordinated, and closed efficiently.

Relationship Building : Build and maintain strong, active relationships with clients, acting as a trusted advisor and promoting customer trust and satisfaction.

Expert Knowledge: Maintain an in-depth understanding of benefit administration, system platforms, vendor partnerships, and corporate and medical policies to provide quick and accurate assistance.

Support and Collaboration: Support the Account Manager in conducting nationwide educational and communication meetings, both in person and virtually. Partner with the onboarding and account management team to deliver an exceptional client experience during new business implementation and account retention.

QUALIFICATIONS:

Education: High School Diploma or GED.

Experience: 3 years of experience in sales, sales support, implementation, benefit administration, or customer service.

Preferred Qualifications: Experience in a sales administration role and sales/customer support experience.

Knowledge, Skills, and Abilities (KSAs):

Communication : Superior communication skills and knowledge of employee benefits issues to effectively communicate with clients and prospects.

Problem Solving: Strong organizational skills, detail-oriented, responsive, self-motivated, and able to work independently as well as part of a team.

Technical Proficiency: Proficiency with Microsoft Word and Excel is required; basic working knowledge of PowerPoint is preferred. Knowledge of production information, technology, and new legislation.

Customer Service Excellence: Ability to meet established deadlines and handle multiple customer service demands from internal and external customers, providing positive customer service to all, including demanding or challenging customers.

Salary Range: $43,344 - $79,464

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Client Relationship Managers

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 20675