Community Health Outreach & Navigation Specialist

Program Description: The vision of the Greater Newark Health Care Coalition (GNHCC) is for all residents of Newark, East Orange, and Irvington to have a fair and just opportunity to attain their highest level of health. GNHCC’s mission is to work collaboratively to improve systems and community and individual conditions for optimal health and well-being. GNHCC believes that to ensure the health and well-being of the Greater Newark NJ community, every person must have access to affordable, comprehensive health and mental health coverage and the care they need to thrive.

Position Summary: The Community Health Outreach Worker will provide community outreach, and education in support of GNHCC priority areas. Audiences will include, but are not limited to, individuals, key community groups, school leaders, and faith-based organizations. The Community Health Outreach Worker will also work with other GNHCC staff in the on-going planning and execution of GNHCC’s outreach and engagement strategies

Responsibilities

Core Responsibilities:

Conduct telephonic outreach and education to individuals in a manner that is culturally and linguistically appropriate to the needs of the persons being served.

Provide courteous, professional, and confidential assistance to all consumers seeking healthcare access and information.

Document telephone interactions with individuals and relay consumers’ challenges with healthcare access to Community Health Program Manager.

Achieve performance targets, working closely with the other Outreach & Navigation Specialists and GNHCC staff to identify and overcome challenges.

Engage community members on healthcare access and gather feedback about community members’ experiences and barriers at in-person events, on an as-needed basis.

Identify and communicate local and regional community-based needs related to health and SDOH.

Comply with policy on confidential information in addition to any applicable laws governing the confidentiality of enrollee financial information, social security numbers, personally identifiable information and health information, including Medicaid data.

Qualifications

Required Skills:

· Effective and strong communication skills, including in-person and telephonic outreach.

· Strong interpersonal skills: must be a team player who works cooperatively and effectively with other staff and community-based partners.

· Respects differences of race, ethnicity, age, gender, sexual orientation, gender identity, religion, ability, and socio-economic circumstance; understands and applies principles of cultural competence.

· Must be able to handle multiple assignments and take initiative to plan and complete projects effectively.

· Strong presentation and organizational skills.

· Must be able to work some flexible hours, including evenings and some weekends.

· Must have knowledge of and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Ensure the protection and security of personal, confidential, and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorized disclosures.

· Some travel throughout the Greater Newark area required.

· Fluency in Spanish, Haitian Creole, and/or Portuguese strongly preferred.

· Other duties as assigned.

Minimum Qualifications:

· Bachelor’s Degree or a minimum Work-Related Experience of 2 to 4 years

· Minimum Work-Related Experience: 2 to 4 years

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.

Regular Part-Time