Assistant General Manager

Summary of the Role: The Assistant Dispensary Manager is responsible for supporting the daily operations of the dispensary and assisting retail leadership in ensuring a smooth, compliant, and customer-focused environment. This role plays a key part in supervising staff, delivering exceptional customer service, maintaining regulatory compliance, overseeing cash handling procedures, and managing inventory. The ideal candidate will lead by example, help train and develop team members, and ensure operational efficiency in alignment with company standards.

Key Responsibilities:

Manage and direct the activities of the team

Communicate efficiently, effectively, and professionally; ability to lead during stressful situations

Scheduling within the dispensary, ensuring all business needs are met, while maintaining budgetary expectations

Assign work and monitor progress; guide, train, and develop employees for success

Analyze problems, identify alternative solutions, and implement recommendations in support of company goals

Research, evaluate and adapt to new methods, compliance updates, and techniques for operational improvement

Track and monitor inventory using the state inventory tracking system

Maintains POS platform and ensures all technology systems operate effectively

Handles cash in compliance with company policies including deposits, change orders, etc.

Maintaining all required dispensary records

Ability to operate Dutchie software systems,, METRC, OAARS, and Microsoft hardware and software.

Ability to operate cash register, tabletop, and hand scanners.

Assist with other departments as needed.

Other job duties as assigned

Qualifications:

Retail management experience required

Experience in the marijuana industry preferred

Demonstrates empathy and a passion for serving patients in need

Is 21 years of age or older

Able to pass a criminal background check

Results driven & a strong verbal communicator

Exhibits basic math skills required

Demonstrate a proficiency for technology (including Microsoft Office & Retail POS systems)

Physical and Environmental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to work up to 10 hours a day and rotating shifts

Flexible schedule availability including nights, weekends and holidays

Ability to lift, push, and pull 75 pounds

Ability to sit, squat, bend, and kneel repetitively throughout a workday

Ability to stand for extended periods of time

Extended computer usage

Comfortable being under constant video surveillance

Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Diversity and Inclusion:

QCC is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.