Sales Administrative Support

SCOPE OF RESPONSIBILITIES:

Provide support and coordination from point of opportunity through project closeout so that the Salesperson can grow their business and retain clients with perfectly executed projects. Collaborate with cross-functional leaders and employees to share knowledge and improve outcomes.

ESSENTIAL FUNCTIONS:

Problem Solving

Reduce human struggle and waste.

Highlight, track and help solve problems.

Use the following framework for problem solving

Document Current Condition

Share and test knowledge and ideas that improve the quality and speed of workflow.

Performance

Provide project and customer appropriate solutions which help us win and retain customers.

Assist with product / solution specifications, proposal preparation, pricing negotiations and client presentations.

Prepare quotes for order entry.

Address change orders, punch list items, product returns and credit memos.

Coordinate communication and project status with internal and external project stakeholders.

Prepare installation packets for all non-complex projects.

Response times and quality of internal and external communications and deliverables must meet or exceed customer expectations.

Sharing Knowledge

Values

Model behavior that is aligned with our values.

People- The welfare of our people is our priority.

Connectedness – Goodmans is not isolated, we are connected the community and the planet.

Foresight – Goodmans never stops thinking.

Improvement – Goodmans will continually seek improvement.

Transparency – We will be open and honest in our interactions with employees and customers.

Culture

Model behavior that promotes our culture.

Make the customer’s day better

Inspire the community with our purpose

Be excellent, together

Invest in the growth of our people

Celebrate success

Learn from mistakes and teach others

QUALIFICATIONS AND COMPETENCIES:

Three years’ experience in a similar or related field. Strong product and technical knowledge of major contract furniture manufacturers preferred.

Skills / Duties:

Solution selection assistance

Quote / Proposal development

Customer account setup

Order entry

Punch resolution

Project close-out

Proficient using business math and comfortable with numbers.

Competencies:

Accountability and Consistency Communications Effectiveness and Customer Focus

Goal Driven Initiative and Positive Attitude

Problem Solving Professionalism

Teamwork Training and Personal Development

Customer Service Safety

Process Knowledge Product Knowledge

Project Knowledge Quality Focus

Space Planning Time Management