Customer Service Coordinator

VOSS Automotive, a leading global supplier to on-highway and off-road OEM's in the design and manufacture of Diesel Exhaust Fluid Lines, Coolant Lines, Air Suspension Lines and Fittings, Fuel Lines and Fittings and Quick Connect and Accessories, is expanding its workforce and has the following new position open at its North American Headquarters.

Title: Customer Service Coordinator

Reports to: Logistics Manager

This Customer Service Coordinator will support the Logistics Department by performing the following duties:

Job Duties:

Enter customer orders accurately and timely.

Setup schedule agreements and perform maintenance on them.

Interface to the customer, answer phone calls, emails, and faxes on order inquiry and coordinate issues with rest of Supply Chain team.

Monitor customer websites for supplier performance ratings, orders, and alerts.

Troubleshoot any issues related to customer orders or delivery problems in a timely manner.

Run weekly open order, drop-in/out, and summary reports.

Provide support to prototype or pre-series orders.

Ability to communicate with customers as well as other VOSS locations worldwide.

Ability to collaborate in different project teams.

Management of activities, tasks, necessary documents using SAP R/3 Software.

Follow all Quality Management Systems, the Environmental Management Systems, and, when applicable, support VOSS Automotive Mexico in adhering to their systems as well.

Participate in plant recycling programs.

Contribute to the achievement of quality/management objectives by ensuring that company policies, procedures, and processes are followed.

Perform other duties as assigned.

Qualifications:

Associate’s degree (AA/AS.); 3 years' experience and/or training; or equivalent combination of education and experience.

Strong working knowledge of MS Office Suite.

It’s a very exciting time right now at VOSS as we were recently awarded one of Indiana's Best Employers for eight years by the Indiana Chamber of Commerce.

In addition to our great environment, we offer a competitive salary, 100% employer paid benefit premiums, generous 401(k), on-site fitness center and other comprehensive benefits.