System Administrator

Job Description

Service Area: Milwaukee, WI

Responsibilities include but not limited to:

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.

Install and upgrade computer components and software.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Travel onsite to client locations as necessary to provide hands-on technical support, troubleshoot issues, and implement solutions to ensure continuity of services.

Skills & Experience required:

Support for Microsoft related technologies

Windows Servers (FSMO, DNS, DHCP, etc)

Active Directory

Azure

Microsoft 365

Microsoft 365 Administration

Exchange, SharePoint, OneDrive, & Teams Online

Intune

Azure AD

Virtualization

VMWare

Hyper-V

Firewall management & troubleshooting

Knowledge & experience with complex networking environments

Deep understanding of Active Directory, Group Policy, File Sharing, etc.

Ability to travel to client sites when necessary.

Recommended knowledge, skills, and competencies:

Experience with all modern operating systems

Experience with documentation platforms such as IT Glue

Experience with Kaseya BMS and VSA

Qualifications for System Administrator

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

4-6 years of IT administration experience

System administration and IT certifications in Microsoft, or other network related fields are a plus

Working knowledge of virtualization, VMWare, Hyper-V, or equivalent

Strong knowledge of systems and networking software, hardware, and networking protocols

Experience with scripting and automation tools

A proven track record of developing and implementing IT strategy and plans

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

Consistent hand and finger dexterity necessary to operate computer equipment

Consistently required to sit, stand, walk, talk, hear, and see

Routine use of hands to type

Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch

Occasional need to walk around the office

Consistent vision abilities required; close vision, depth perception, and ability to focus

May require travel dependent on company needs.

Occasional need to lift and/or move up to 30 pounds

Affirmative Action/EEO statement:

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

Full-time