Chief Operating Officer Heating & Cooling Division

Location: 705 9th Ave N.

Reports to: President

Job Type: Full-Time, Executive Leadership

Company Summary

ELITE Heating & Cooling is a division of ELITE, a family-driven faith-guided company that integrates expertise across multiple construction trades including ELITE Electric to provide seamless, consistent, and exceptional service for every client, every time. We are a forward thinking company that is in expansive growth mode in our Heating & Cooling division across our Residential, Multifamily, Light-Commercial, and Residential Service/Install departments.

Job Summary

The COO of Heating & Cooling Division will be responsible for overseeing the strategic and day-to-day operations of our heating & cooling division including the Residential, Multifamily, Light-Commercial, and Residential Service/Install departments. This role requires a hands-on leader with deep industry expertise, strong business acumen, and the ability to scale operations while maintaining quality and profitability.

Key Responsibilities

Strategic Leadership & Growth

Develop and execute operational strategies to drive efficiency, profitability, and customer satisfaction.

Identify new business opportunities, market trends, and expansion strategies in residential service, multifamily, and new construction sectors.

Work closely with the President and executive team to align operations with the company's overall vision.

Operations & Process Optimization

Oversee HVAC service, installation, and construction teams to ensure projects are delivered on time and within budget.

Implement best practices, SOPs, and technology solutions to improve field efficiency and customer experience.

Ensure proper scheduling, workforce management, and resource allocation across all service areas.

Monitor and enhance inventory management, procurement, and fleet logistics.

Financial & Budget Management

Develop and manage division budgets, P&L statements, and financial forecasting.

Drive cost control initiatives while maintaining high standards of service and installations.

Analyze financial and operational reports to identify areas for improvement.

Customer Service & Business Development

Maintain and grow relationships with builders, property managers, developers, and homeowners.

Work with sales and marketing teams to expand residential service and new installation sales.

Ensure high levels of customer satisfaction, retention, and referrals.

Team Leadership & Development

Recruit, train, and mentor technicians, project managers, and department heads.

Foster a culture of accountability, teamwork, and continuous improvement.

Implement training programs to keep employees up to date on industry standards and new technologies.

Compliance & Risk Management

Ensure all operations comply with OSHA, EPA, state, and local HVAC regulations.

Implement strong safety programs to reduce workplace incidents.

Oversee contract negotiations, warranties, and risk mitigation efforts.

Qualifications & Experience

Education

Bachelor's degree in Business Administration, Mechanical Engineering, Construction Management, or related field preferred.

MBA or advanced leadership training is a plus.

Experience

10+ years of HVAC operations experience, with at least 5 years in a senior leadership role.

Strong background in service, multifamily, and new residential construction HVAC projects.

Proven success in scaling operations and improving profitability.

Experience managing multi-location teams and subcontractor relationships.

Technical & Business Skills

Knowledge of HVAC systems, installation processes, and service protocols.

Familiarity with HVAC software (ServiceTitan, FieldEdge, or similar).

Understanding of budgeting, P&L management, and operational KPIs.

Expertise in contract negotiation, scheduling, and supply chain logistics.

Soft Skills

Strong leadership, communication, and decision-making abilities.

Ability to motivate and manage large teams across multiple service lines.

Customer-focused mindset with a results-driven approach.

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Schedule:

8 hour shift

Day shift

Overtime

Work Location: In person