Customer Service Manager

Job Description

We are looking for a Customer Service Manager to lead our support team, ensure high levels of customer satisfaction, and drive service excellence. You will be responsible for managing team performance, handling complex issues, and improving service processes.

Key Responsibilities:

Lead and motivate the customer service team.

Resolve escalated customer issues and complaints.

Monitor and report on service performance and KPIs.

Improve service procedures and ensure consistent customer experiences.

Train and support team members to enhance their skills.

Qualifications:

Proven experience in a customer service leadership role.

Strong communication and team management skills.

Familiarity with CRM tools and service best practices.

Problem-solving mindset and customer-first attitude.Company Description

Refrigerated Logistics, Inc (RLI) is one of the fastest growing logistics companies in DFW.

Full-time