Customer Service Representative

Job Description

Creative Collaborations is a prominent sales and marketing firm in Durham that partners with innovative clients to deliver exponential services. Our goal is to provide products and services that will positively impact customers' lives. As we continue to expand, we are looking for a dedicated Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for current and prospective customers. You will assist them in the enrollment process, ensuring a positive customer experience. The ideal candidate will be goal-oriented and enjoy working with people.

Responsibilities of a Customer Service Representative:

Work closely with the marketing, sales, and other Customer Service Representatives to identify new sales strategies for improving sales performance and optimizing customer satisfaction

Engage with customers in person, building strong relationships by listening to their needs and providing personalized product recommendations

Manage customer accounts, address any complaints or concerns they have, and offer personalized solutions, fostering long-term loyalty

Stay up to date on all products, services, and promotions offered to effectively assist customers and optimize sales opportunities

Document customer interactions and sales activities to accurately track sales performance and customer retention

Qualifications of a Customer Service Representative:

Experience in customer service, retail, or sales is preferred but not required

Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively

Ability to thrive in a fast-paced environment independently and as part of a team

Highly organized with strong attention to detail

Flexibility to work evenings and weekends as needed

Why Choose Us?

Competitive weekly pay with performance-based incentives

Personal growth and career advancement opportunities

Supportive team environment

Full-time