Call Center Assistant Manager

Full-Time Competitive Pay + Performance Bonuses

Mt. Pleasant Window & Remodeling Co., a trusted home improvement company with over 45 years of success, is hiring a Call Center Assistant Manager to help lead our growing inside sales and appointment-setting team.

Position Overview:

The Assistant Manager will support the daily operations of our call center, coach and motivate team members, monitor performance, and ensure we’re consistently hitting lead generation and appointment-setting goals.

Responsibilities:

Assist in managing a team of appointment setters and lead generators

Provide coaching, feedback, and performance monitoring

Help with hiring, training, and scheduling

Step in to handle calls or leads when needed

Ensure call scripts and processes are followed

Qualifications:

1+ year of experience in a call center or inside sales leadership role

Strong communication and people-management skills

Goal-driven with a positive, team-first attitude

Organized and dependable

Home improvement industry experience is a plus

What We Offer:

Competitive base pay + team performance bonuses

Paid training and advancement opportunities

Full-time schedule (some evenings/weekends required)

Supportive work environment and long-term growth potential

Apply today to join a company where your leadership makes a difference!