Admin Support Associate

Position Summary

The Office of Clinical Education at the UNC Adams School of Dentistry is recruiting for the position of Administrative Support Associate. The Office of Clinical Education is the central administrative office for the patient care clinics at the School of Dentistry, providing supervision, guidance and administrative assistance to the clinical departments and programs within the school. The primary responsibility of the Office of Clinical Education is to oversee the provision of high-quality patient care activities within the School of Dentistry. The student clinics have over one thousand patient visits weekly. Concurrently, the Office of Clinical Education provides the highest quality education and training to students at the Adams School of Dentistry. The Office of Clinical Education has responsibility for assuring that the Adams School of Dentistry’s patient care clinics follow federal, state, local and university protocols with respect to HIPAA privacy, OSHA and CDC infection control and prevention, and professional standards of care. The office manages patient commendations, concerns, and works closely with university counsel and the professional liability insurance company to assure timely resolution and to minimize risk for the institution. The Administrative Support Associate will be the Clinical Education team member that supports program administration and will be responsible as the point of contact as the Attendance coordinator. This requires monitoring, communications and follow-up when needed and data reporting for approximately 200 learners for the morning and afternoon clinic sessions. Principle duties also include, but are not limited to, problem solving, information and records administration, office technology and reporting, and knowledge of dental standards and policies, curriculum, and the predoctoral program. The position requires excellent verbal, non-verbal, and written communication essential skills. This role is critical to developing and maintaining effective working relationships with and among students, faculty, staff, external stakeholders, and providing excellent customer service. Duties: -Friendly, knowledgeable staff member -Administrative assistance to the Office of Clinical Education -Predoctoral program Attendance coordinator monitors am and pm sessions. Respond to learners and patients within a timely manner of 24-48 hours. -Work study supervisor (2 part time students: HR onboarding paperwork, delegate and instruct workload, sign timecards, prepare evaluations) -Departmental program assistance - CODA assistance - MAHEC support -Assist planning, organizing orientations, schedule meetings -Schedule departmental meetings -Order office supplies, maintain stocked inventory -Assist with LMS Canvas admin -Manage Outlook Calendar meetings and appointments -Assist with EPIC projects -Assist with Excel reports -Other duties as assigned

Required Qualifications, Competencies, And Experience

Quality experience in patient care as a member of the dental team preferably in dental education setting The individual in this position must exhibit professionalism and superior communication skills at all times Collegiality is required when communicating with faculty, students, administrators, colleagues, and patients Maintains a professional personal appearance Contributes equitably to maintaining a professional workplace Institutional activities: Must maintain a high degree of confidentiality Provides requested feedback on performance and operational issues, as requested Collaborates with team members to improve office effectiveness Shares knowledge and resources to reach common goal Exhibits a willingness and ability to adapt to change Adheres to decided actions Serves as role model and leads by example Honors commitments Takes initiative Looks for new challenges

Preferred Qualifications, Competencies, And Experience

Dental assisting/dental hygienist knowledge experience highly desired Dental assistant training and experience Clinical experience as part of a dental care team preferably in a dental education setting Adaptability: Able to pivot and adjust to changes Interpersonal skills: Ability to foster positive interactions with learners, faculty, and staff that create a positive and humanistic learning environment where learning is ‘safe’ Empathy: Able to factor in situational information that impacts learning Effectively uses learning assessments to determine learner proficiency Collaboration: Team building and leadership *Excellent organizational skills

Work Schedule

Monday – Friday; 8:00AM – 5:00PM