Data Center Computer Operator Trainee

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

The Data Center Operator Trainee is responsible for becoming proficient at executing and/or monitoring all production jobs, backups, and restores on Costco’s host systems. Additional responsibilities include: monitoring critical systems within the Data Center for program halts/errors, hardware issues or delays in production, and ensuring issues are escalated to the appropriate members of management and support teams, participation in the maintenance and troubleshooting of computer hardware systems within the Data Center and providing remote hands support on hardware systems within the Data Center as needed.

NOTE: While participating in the Data Center Computer Operator Training Program, an individual will be classified as an hourly trainee for the duration of the program. Upon completion of the program, the individual will be given a proficiency assessment and will undergo the normal interview process for a Data Center Computer Operator 1 position. If the individual is offered a position as a Data Center Computer Operator 1, they will be converted to an Hourly Off Scale status at that time. If they do not qualify for a Data Center Computer Operator 1 position, they will move back to their previous position or an equivalent position. The training is expected to last 12-18 months.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● First half of the program will focus on intense, hands-on training in Data Center Operations.

● Second half of the program will continue the same focus, but will incorporate initiatives actively being worked on within the Data Center Operations area.

● Every candidate will need to pass an interview process in order to qualify for the training program. The interview process will consist of standardized questions that will be scored, and based upon the result, a candidate may be accepted into the training program.

● Curriculum may include: online, self-paced courses, books, webinars/seminars, virtual and mentor instruction.

● At specific points in time during the program, candidates will be required to be assessed for advancement to the next stage in training and continued participation in the program.

● At the end of the program (12-18 month mark), the candidate will be expected to successfully complete a proficiency test and to interview for a Data Center Computer Operator 1 position.

Examples of the required knowledge to pass the interview include but are not limited to:

■ Basic operation of the computer systems and associated peripherals

■ Submission and running all production jobs and backups

■ Monitoring production workflows, system messages, and management notification of halts, delays, or

■ system issues

■ Coordinating problem resolution with various members of IT and service vendors

■ Maintaining accurate and complete records for system operations, tasks lists, problems, and resolutions

■ Working closely with Operations staff to ensure proper turnover between shifts

■ Preparing and logging all backup tapes for delivery to offsite storage facility

■ Utilizing problem management application to submit and respond to issues

Sample Training Areas (for information only)

■ Monitoring data center infrastructure and supporting multi-platform systems

■ Handling all user requests received in a timely manner

■ Assisting in maintaining appropriate inventory of necessary supplies

REQUIRED

● Demonstrated aptitude for Information Technology within the Costco environment or equivalent.

● Proficiency in operation of personal computers and associated operating systems and software.

● Must be able to learn quickly, multitask, and prioritize effectively.

● Good written and verbal communication skills, with an aptitude for typing.

● General PC navigation skills including Word, Excel, and Google applications desired.

● Ability to remain focused and work well under pressure.

● Must have troubleshooting skills and the ability to logically think through problem situations.

● Must be self-motivated, responsible, conscientious, detail oriented.

● Must work well in a team environment.

● This position requires scheduling flexibility and after-hours support including graveyard shifts.

● Ability to move and lift 50 lbs.

● See List and Occurrence of All Required Training by Course for the current list of training and due dates for this position.

Recommended

● Bachelor’s Degree in Computer Science or equivalent education is a plus.

● Computer related network experience is a plus.

● Experience with SAP running on Linux, iSeries, Linux/AIX and Windows based servers.

● Previous Data Center Operations experience or Familiarity with computer hardware, peripherals, and data cabling a plus.

Required Documents

● Cover Letter

● Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $21.00/hr - $31.90/ hr

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.