Audio Visual Systems Engineer

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

AV Systems Engineer, New York City

Join our rapidly expanding team and be at the forefront of revolutionizing how we connect and collaborate. We're seeking a passionate and driven AV Systems Engineer to play a crucial role in maintaining and optimizing our cutting-edge integrated AV systems for Convene’s New York City region. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace and contribute to seamless communication across our portfolio. The AV Support Engineer will report directly to the AV Systems Manager.

What You’ll Do:

We are seeking a New York City-based AV Systems Engineer to join the AV Systems/AV Support team at Convene who will assist in supporting our New York City region. As a hybrid employee, the AV Support Engineer will be tasked with routine and critical support of worldwide AV systems within the Convene portfolio. This position reports to the AV Systems Manager and collaborates within the AV Engineering department in our efforts to troubleshoot and maintain, research and develop, and commission and certify the company’s integrated AV systems.

The ideal candidate for the position will have working experience and functional knowledge of integrated AV systems, including video distribution and control systems. Knowledge of live event audio/video operation fundamentals is desired, but not a prerequisite. A keen interest in developing or honing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc) is highly beneficial.

What You’ll Do:

Manage remote and in-person work orders using internal ticketing system

Claim work orders voluntarily or receive assignments from AV Systems Manager

Maintain frequent communication with senior engineering and operations staff

Report results, ask questions, and raise new issues

Relay costs, scheduling, and instructions to staff and external vendors

Complete additional tasks as needed

Supervise third-party AV integration workers on-site

Understand and perform internal Quality Assurance procedures

Ensure proper completion of external work orders and new property openings

Maintain up-to-date knowledge of Convene’s integrated AV Systems and the commercial AV industry at large

Work closely with AV Systems staff and on-site AV Operations team members to ensure systems are maintained and operational with as little disruption as possible

Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, and maintaining the same professional mindset when assigned to AV support tasks in-person as needed

What We Look For:

Minimum 2-4 years of experience as AV Installer/Technician for integrated systems

CTS Certification Ideal

Professional interest and experience in AV Control Systems, Digital Signal Processors (DSPs), and AV over IP (AVoIP) technologies; Crestron, Biamp, Extron, and Cisco training/certifications are ideal, for example:

Knowledge of testing, troubleshooting, and Quality Assurance/commissioning of integrated AV systems

Fundamental knowledge of Networking and topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)

Ability to visualize and describe a “signal path” of audio, video, control, and networking

Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3

Working understanding i.e. “good ears” for recognizing issues with gain, EQs, filters, AEC

Working understanding i.e. “good eyes” for recognizing small, subtle issues with AV wiring

Proficiency with Mac and Windows operating systems

Learn and execute AV Engineering processes and requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, and certifying correct completion of work orders by external integrated AV companies

Working knowledge and experience in any and all of the following:

Working experience in AV installation tasks, such as:

Ability to navigate AV software to download/upload AV Code

Ability to travel up and down ladder repeatedly during the course of a day

Ability to lift 50 lbs

Ability to lift and install product overhead in ceiling

Visual acuity to terminate cables

Service and Hospitality-focused mindset

Some travel required

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $90,000 Salary Max: $100,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at

We’re Here For You:

At Convene, you’ll receive:

Health and Wellness

Excellent health coverage for you and your family starting day one

24/7 virtual care through Centivo Care

Employee Assistance Program: emotional well-being and support for everyday life

Fertility & family planning through Kindbody

Time Off and Work-Life Balance

Generous paid time off plus time off for your birthday

A Holiday closure each year to allow all employees to unplug and recharge

Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

401K plan with company matching

Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

Continuous professional and personal development support

Employee recognition and reward programs to mark achievements and milestones

Community and Impact

Opportunities to volunteer, donate, and participate in community give-back initiatives

The opportunity to have a significant impact on your team and the business in the work that you do

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