GBGM AML Refresh & Enablement Ops Production Support

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Business Management team handles all support type requests for the organization. The BSM will Manage diverse administrative functions usually for a very large, complex department or business unit. These functions include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

The candidate will be responsible for:

Managing diverse administrative functions for a very large, complex department or business unit. Responsible for cross-functional support and initiative management within and across the Global Operations Management, Resiliency and Client Programs organization

Partnering with operations management teammates, business leaders and subject matter experts to support business operations and business support processes

Assisting in execution of the portfolio of meeting routines and supporting processes such as maintenance of functional org charts, stakeholder matrices, documentation library

Support Global Law, Rule, Regulations, Risk and Policy Change Management with readiness and adoption activities

Post Testing and Global Servicing System testing and calibration process (weekly reporting and governance calls); NACIS code change approvals and tracking; ILQA rebuttal trend analysis; monitor ILQA utility

Document Workflow Exceptions (i.e., Taxonomy Governance, Doc Management escalations, routing documents to central indexing and management resolution)

Creating and centrally manage / govern SharePoint sites

Liaison with COO and business support team members to field key operational questions related to deliverables and/or routines we support

Identify, develop and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables

Responsible for projects related to processes or functions – some with cross-functional or inter-departmental implications

Key Functions:

Partner with Global Business Services to evolve Center of Excellence SharePoint capabilities

Document playbooks and guidelines to ensure business continuity for all function

Focus on Global Records Management accuracy and timeliness

Supporting personnel processes to optimize team engagement and performance

New hire onboarding

Space and access requests

Associate compliance to myLearning courses

Business Continuity

Facilitate meetings/agendas/other routines

Team/org communications

Employee engagement planning and budgeting

Global Recognition oversight

Lead ad-hoc projects

.Job Requirements:

AML knowledge and/or experience

Prior experience handling multiple facets of an end to end business: financial management, project management, governance, operations and technology management, and executive routine coordination

Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels

Excellent written and verbal communication skills, collaboration and influencing skills

Prior experience managing multiple projects and adjusting to changing deadlines

Strong presentation skills and the ability to present key messages, effective recommendations and information in a clear, concise, insightful and influential way

Self-starter, high energy and detail oriented; ability to work with minimal supervision

Organization, attention to detail and ability to handle sensitive business information is absolutely critical

Shift:1st shift (United States of America)

Hours Per Week: 40

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