Helpdesk Analyst

Job Description

Job Title: Help Desk Analyst - (Hybrid or remote)

Primary Skills: Coordinator, Customer service, work with upset customers, Data entry, Email-Outlook, Excel, Word, Visio.

Location: Trenton, NJ (Local candidates preferred.)

Work and Training Address: 25 Market St., Trenton, NJ

Work Arrangement: Remote and/or hybrid.

Training required onsite: This position is fully remote except for the first several weeks for onsite training. Training is Monday - Friday 8:30 am - 4:30 pm.

Work Hours: Monday through Friday: 2:00 pm to 10:00 pm

Start details: 6/01/2025

Duration: 10/18/2025 (may be extended)

Interviews: Web cam interview.

NOTE WORK HOURS: Monday through Friday: 2:00 pm to 10:00 pm

JOB DESCRIPTION:

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Position is Remote. The hours are Monday through Friday- 2 pm to 10 pm. This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note: 35-hour workweek.

All training will be conducted on premises at 25 Market St. Trenton, NJ.

2-year college degree or equivalent technical study - preferred

Training on the AOC procedures and system will be provided.

Required Skills

- Overall IT experience: Required. 3 + yrs.

- Education: 2-year college degree or equivalent technical study. Preferred.

- Certifications:

- Must have excellent communication skills. Required.

- Experience with customer service. Required. 2 + yrs.

- Experience working in a position requiring calm demeanor when dealing with upset users. Required. 2 + yrs.

- Data entry. Required. 3 + yrs.

- Experience using email (Outlook). Required. 2 + yrs.

- Experience with MS Excel. Highly desired. 1 + yr.

- Experience with MS Word Highly desired. 1 + yr.

- Experience with MS Visio. Highly desired. 1 + yr.

Education:

Bachelor's degree in information Technology or related field or equivalent experience required.

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry

Our candidate network includes thousands in our database and targeted networks including top social sites

We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent

We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Fully remote