Application Support Analyst

Job Description

Title: Application Support Analyst

Location: Audubon, PA

Job type: 12+ months Contract

Client: Direct Client

APPLICATION SUPPORT ANALYST

The Application Support Analyst will play a key role in the continuous improvement of processes and technologies which support the Business Planning and Support and Corporate Applications environment. Candidate should be self-efficient with practical experience resolving complex application issues. Build and develop strong relationships with ITS business area clients by providing superior ITS project-based support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.

JOB RESPONSIBILITIES

Troubleshoot and resolve advanced IT issues with operating system software and third party applications in production and non-production environments; Analyze and escalate issues where necessary.

Automate processes for software installation, monitoring, alerting, file management, configuration management and other operational areas.

Develop and maintain a strong relationship with the core business solution vendors. Serve as a technical liaison between these vendors and business units.

Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional.

Provide system support for changes and enhancements following the accepted change management protocols.

Document installation and troubleshooting procedures for all approved software and make available to other members of the team and related support teams.

REQUIREMENTS

3-5 years of experience in application support for a software development team, or a recent computer science degree with excellent technical abilities and able to learn very quickly

Strong understanding of operating systems, networks and communication protocols, storage technologies, software development, databases, and security concepts

Longevity in work history, unless entry-level

Tenacious, never gives up on problem-solving, enjoys solving problems as primary function

Experience with Microsoft 365 tools specifically SharePoint Online, Purview and One Drive, or Open Text

Experience with system administration and performance monitoring tools such as Splunk, Perfmon, or Galileo

Experience writing SQL queries

Experience with system monitoring

Experience supporting cloud applications

Experience with CSS

Experience maintaining Oracle RDBMS and Microsoft SQL Server database servers from an administrative perspective

Extended ECM preferred

Degree in Computer Science or work experience equivalent

** Our Company offers a very competitive benefits program including paid time off, medical, dental, vision, and a 401K.Company Description

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.