Emergency Shelter Residential Advisor

Job Description

General Description: Thrive Youth Center, a homeless shelter for LGBTQIA+ young adults ages 18-24, is seeking a Full Time Shelter Resident Advisor. The primary responsibility of the Shelter Resident Advisor is to ensure the safety and security of the youth and shelter facilities. Adherence to established guidelines and procedures is vital in this role. This position also serves as a mentor, confidant, and resource person for the youth. This person serves as a critical link between the client, case manager, and supportive services team to ensure youth-directed housing stability is achieved during program enrollment. The Shelter Resident Advisor is also to perform daily, consistent, and effective crisis intervention providing information to appropriate staff and partners regarding client’s mental and physical well-being to ensure appropriate services are provided.

Essential Duties and Responsibilities:

Interacts with and provides guidance and assistance to youth residing in the emergency shelter

Informs and reinforces clients of shelter program requirements and guidelines

Reinforces client-driven case plan that identifies both short-term and long-term goals

Monitors progress towards youth identified goals

Provides written warnings with consequences if infractions occur

Conducts bed checks to ensure curfew is respected

Provides opportunities for one-on-one decompression & de-escalation conversations with youth

Creates an environment that is conducive to shared living space and respect for residents

Ensures a safe space exists overnights for youth who experience PTSD, insomnia, or related issues, including behavioral or mental health conditions

Mediates resident conflict and/or staff conflict

Responds to emergency and crisis situations

Assists youth in identifying barriers that may contribute to homelessness and support discussion in case management & life skills sessions

Encourages youth to participate in mental health and wellness activities

Maintains knowledge of program services, activities, resources

Maintains timely and accurate documentation and case notes regarding youth activities in HMIS

Assist case managers and life skills manager in youth adherence to prescribed medications

Confirm with youth any appointments scheduled on their behalf

Responsible for adhering to all policy and procedures as outlined in the Employee Handbook and other departmental procedure manuals

Other Duties:

Able to have daily use of a vehicle without prior notice and maintain current registration & liability insurance

Be available and willing to transport clients to various appointments and/or events (documented mileage reimbursed)

Have a clear criminal background check

Must have use of a cell phone

Assist in aftercare case management for youth that may obtain offsite housing

At times, participate in activities outside of regular responsibilities

Education

Preferred:

Bachelor’s Degree in Social Work / Psychology or a related field or work related experience.

Experience

Required:

Two years of experience in case management services within community programs serving youth, at-risk young adults, and/or homeless individuals

Knowledge of community resources for at-risk individuals to include homelessness, LGBTQ+ and others

Knowledge of trauma-informed care

Preferred:

CPR & BLS Certification

Knowledge of HMIS

Passion for the LGBTQ+ community and diverse populations

Interest in training opportunities

Skills

Required:

Organizational skills

Computer proficiency (specifically Microsoft Office)

Communication skills

Problem solving / critical thinking

Flexibility with regard to employment responsibilities, duties, activities, and hours scheduled

Daily use of motor vehicle as some travel to clients is required (documented mileage reimbursed)

Reports to Shelter Lead

Full-time