Pediatric Receptionist - Patient Services Representative

Job Details

Broadway Medical Clinic - Portland, OR

Full Time

High School

None

Day

Entry Level

Description

Broadway Medical Clinic is always looking for well-qualified people to join our family and be a part of our healthcare tradition.

Job Statement:

The Patient Services Representative is the first impressions team for all patients, physicians, nursing, staff, and visitors to the clinic. Patient Services Representatives support and actively demonstrate the positive values of Broadway Medical Clinic as well as aligning with the individualized care model of patients come first that Broadway Medical Clinic is known for.

Schedule: This position is full-time. The schedule will be M-F 7:45 am until 4:45/5 pm depending on when the last patient checks in. There is a 1 hour lunch. Ability to possibly cover Saturday morning from 8-12:30 every once in awhile is a plus.

Essential Functions:

Warmly greet patients and/or visitors to the clinic

Demonstrate positive communications and behavior when interacting with all physicians, patients, staff, and other visitors to provide a friendly, kind, and caring experience at the clinic

Assist patients with their scheduling, registration, directions, questions, or any other needs, whether in person or at Kiosk

Awareness of activity of patients and visitors in Patient Services areas to quickly identify and address potential concerns or issues

Request insurance card, demographic information, and identification to verify identity of the guarantor

Present any applicable forms to the patient that need to be signed or updated

Adhere to any alerts in the computer system and respond to them accordingly

Change information as necessary for accuracy within the system

Populate encounter with correct status for that visit (Ie. MVA/WC/Mental Health, etc.)

Collect co-payments, deposits, and payments on account; providing applicable receipts

Direct and/or escort patients to appropriate waiting area

Maintain organization on the counters and desk area for clinic appearance

Scanning and logging in non-clinical patient signed documents

Register new patients

Registering Workers Compensation and Motor Vehicle Accidents accurately using the applicable procedure

Verify insurance benefits for upcoming appointments and record in system

Make reminder calls as appropriate for new patients

Daily balancing of cash drawer of cash, checks, credit and debit card transactions with accuracy

Opening clinic during assigned shifts

Deliver fee tickets to the business office each evening

White slip to nurse for talks only patient interactions for non-scheduled events

Check Patient Portal for enrollment and scheduling requests

Other tasks as assigned

Benefits:

Health, Dental, Vision Insurance Available (After 90-Days of full-time employment)

Life insurance ($50,000 policy supplied by Broadway Medical Clinic at no cost to the employee).

Short-term and Long-term Disability

Paid vacation/Sick (lumped into a PTO (Paid Time Off) bank), paid holidays, and other personal time off available

401K profit-sharing plan

Flexible spending account for medical, dental out of pocket expenses or childcare expenses

An employee assistance program

Commuter Assistance or Free Parking

Compensation: $20.60 per hour to start - all candidates for this role start at the same rate of pay.

Covid-19 Precautions:

We follow OHA (Oregon Health Authority) recommendations and requirements for healthcare facilities in regards to vaccine requirements. Masks are not required in clinic, unless a patient requests that their direct care-team wear one, or an individual is exhibiting respiratory symptoms.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We also utilize E-Verify upon Hire.

Qualifications

Qualifications and Skills:

High School Diploma or GED

At least 1 (one) years' experience in a medical office setting preferred, excluding schooling or training time.

Knowledge of medical terminology and medical insurance.

Excellent customer service skills.

Proficient in reading, basic math skills and cash handling