Bilingual Inbound/Outbound Enrollment Specialist

Description

Bilingual Inbound/Outbound Enrollment Specialist -Work From Home!

Fully Remote US

Pay rate is $16/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

Customer-Focused Communicators:

Providing clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process

Acting as a primary contact for families, staff, and internal departments, delivering supportive and effective communication

Customer Service Excellence:

Assisting families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building

Maintaining high accuracy, meet Quality Assurance standards, and contribute to enrollment goals

Application Support:

Delivering comprehensive support for K12 learning systems and business applications

Clearly explaining product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions

Enrollment Assistance Management:

Handling high volumes of inbound and outbound customer interactions

Promptly resolving common issues to ensure family satisfaction and a positive enrollment experience

System Proficiency and Multi-Tasking:

Efficiently navigating and switching between multiple systems while assisting families

Relationship Building and Documentation:

Building strong relationships with adult students, parents, or legal guardians

Ensuring the timely collection of all required compliance documentation in line with departmental policies

Problem-Solving and School Support:

Demonstrating excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies

Call Management:

Handling a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates

Data Management:

Accurately recording call-related data in the Salesforce CRM tool within designated timeframes during and after calls

Family-Focused Service:

Addressing family concerns creatively and with integrity, providing feedback to teammates to improve processes, and focusing on family retention

Policy Compliance:

Adhering to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information

Remote Work and Flexibility:

Thriving in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule

Employees are expected to be fully present and give full attention to their work while on the clock

Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience

Must be at least 18 years old

Must reside in the United States

Willing to accept a temporary assignment

Must be able to work full time, 40 hours a week

Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift

Ability to accurately type at least 25 wpm

Full bilingual professional proficiency in written and spoken Spanish & English (equivalent to CEF C1 level or above)

Excellent written and oral communication skills

Computer knowledge and internet navigation skills

Must reside within approved state

Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)

Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)

30 Mbps Download

15 Mbps Upload

100ms Ping or less

Jitter: 20 MS or less

WIFI Connection is permitted

The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

Preferred skills/qualifications:

College degree or some college completed

1 or more years of customer service experience

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Permanent