Information Technology (IT) Specialist I, Grade

About the Position

The expected salary range for this role on hire is $65,701 - $96,894.

WHO WE ARE

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.

WHO WE ARE LOOKING FOR

The Department of Technology and Business Enterprise Solutions (TEBS) is seeking a highly skilled and motivated Information Technology Specialist I to join its Community Technology program team. This team works with the County’s FiberNet team to provide reliable broadband at no charge at selected affordable housing units in Montgomery County. MoCoNet is part of FiberNet, the County’s communications network.

In addition, the Community Technology Team is responsible for administering the Cable Television franchise agreements for the County and participating municipalities, facilitating and coordinating entry of wireless telecommunications providers and resolving issues regarding cable and communications technology for the County.

This position requires frequent interaction with external clients, contractors, and vendors at various levels on multiple projects in a professional and timely manner.

What You'll Be Doing

You will be responsible for the following:

Install, diagnose and troubleshoot technical operations related to MoCoNet

Perform IT support functions for OBP for the effective operation of IT services across the division

Perform and document inspections and complaint investigations related to broadband, cable and IT infrastructure. Report violations for resolution.

Maintain inventory of equipment and maintenance supplies.

Equipment provisioning

Monitoring queues in ServiceNow; route and/or handle tickets as needed to maintain/update status and engage appropriate support resources

Maintain up-to-date information in files and databases

Documenting, updating and maintaining OBP procedures and processes

The ideal candidate must possess communications, problem-solving, technical, and strong interpersonal skills. Knowledge of HTML, Service Now, Office 365, Monday.com, Frontline and SharePoint products is recommended.

The position may require work schedule flexibility. You must possess a valid driver’s license. You will possess the ability to multi-task, meet established deadlines and must have the ability to effectively and professionally collaborate and communicate with others. You will perform other related duties as assigned. You will report to the Community Technology Manager. This position will require 100% in office and in the field work. This position will not be eligible for telework.

This position REQUIRES possession of a valid driver's license from applicant's state of residence, and the ability to drive a county vehicle.

A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

Minimum Qualifications

Experience: One (1) year of experience in the Information Technology field in such areas as data/telecommunications, networking, and cable or fiber installation.

Education: Bachelor’s degree in computer science or a related field from an accredited college or university.

Equivalency: An equivalent combination of education and experience may be substituted.

Physical Abilities: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.

License: Possession and maintenance at all times of a valid Class “C” (or equivalent) driver’s license from the applicant’s state of residence.

Preferred Criteria, Interview Preferences

All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following:

3+ years of experience with broadband and or cable installation and or networking

3+ years of customer service experience interacting directly with customers

3+ years of troubleshooting and diagnosing technical issues related to broadband, cable and or telephony.

3+ years as an advanced user of Microsoft Office suite of programs

Ability to lift up to 40 pounds

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.