Customer Service Representative

Job Description

Do you take pride in delivering exceptional service with attention to detail and professionalism?

We are seeking a dedicated Customer Service Representative who is bilingual in English and Spanish to support our commitment to operational excellence and outstanding customer care. In this role, you will be an integral part of a dynamic and collaborative team, ensuring every customer interaction reflects our high standards of service.

Responsibilities:

Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner

Resolve customer concerns with empathy, efficiency, and a solutions-oriented approach

Provide accurate information regarding products, services, and company policies

Thoroughly document all customer interactions and feedback to assist in ongoing process improvements

Collaborate with internal departments to ensure customer needs are effectively met

Qualifications:

High school diploma or equivalent required; additional education is highly regarded.

Excellent verbal and written communication skills

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Strong organizational skills with the ability to manage multiple priorities simultaneously

A positive, professional attitude and a genuine commitment to delivering exceptional customer experiences

Bilingual in English and Spanish

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Full-time