Client Service Representative (In-Office)

Job Description

Title: Client Service Representative

Location: In-Office / Jackson, MI

Reports to: Client Manager

FLSA Classification: Non-Exempt

Full-Time or Part-Time: Full-Time

Salary Range: $14.00 - $16.00 per hour

*Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:

The Client Service Representative is an entry-level position within the Client Services team, responsible for supporting timely and effective collections and resolution of outstanding accounts receivable. This role focuses on follow-up with payors and patients, account adjustments, and identifying trends to support cash flow and reduce accounts receivable days. The ideal candidate will demonstrate professionalism, accuracy, and a strong commitment to client service.

Key Responsibilities:

• Conduct follow-up with insurance companies regarding denied, rejected, or unpaid claims.

• Verify insurance eligibility using available tools and resources.

• Investigate and resolve unpaid self-pay and litigation accounts.

• Communicate with patients to resolve outstanding balances and establish payment plans within company guidelines.

• Follow appropriate laws and Coronis procedures in the collection of outstanding balances.

• Review and process correspondence from providers, payors, and patients related to accounts.

• Process Credit Status Reports and initiate adjustments or refunds as needed.

• Initiate account actions including referrals to collections, write-offs, and payor adjustments per company policy.

• Attend team meetings and contribute to process discussions and improvements.

• Identify and escalate trends or recurring issues related to payors or invoice setup.

• Update client-specific documentation and dictionaries as needed.

• Assist in onboarding and training of new team members.

• Perform other duties as assigned.

Skills and Competencies:

• Strong communication skills (verbal and written)

• High attention to detail and accuracy

• Ability to manage multiple tasks and prioritize effectively

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Strong organizational skills

• Knowledge of HIPAA guidelines and confidentiality standards

• Understanding of healthcare billing, insurance processes, and collections

Education and Experience:

• High school diploma or equivalent required

• 1-2 years of experience in medical billing, collections, or a healthcare environment preferred

Benefits:

Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:

• Medical, dental, and vision insurance

• 401(k) plan with employer contributions

• Paid time off (PTO) and paid holidays

• Employee assistance program (EAP)

• Professional development opportunities

Benefits may vary based on employment status.

Additional Information:

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.

Full-time