Help Desk/Call Center Technician

Role: Help Desk/Call Center Technician

Location: (In Office, Montpelier, VT) - Onsite

Duration: 6-12 months

Required Services:

Considerable Help desk/ Call Center experience

Advanced PC and network troubleshooting skills

Knowledge of interfaces

Thorough knowledge of help desk software and procedures

Able to troubleshoot, analyze issues, recommend effective solutions without direction.

Working knowledge of training principles and practices

Knowledge of the principles and practices of public relations

Strong ability to exercise independent judgment and discretion in the interpretation and application of federal, state and departmental policies, rules and regulations

Strong ability to communicate effectively, both orally and in writing

Strong ability to establish and maintain effective working relationships