Fraud Risk Technician
Description:
Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Vacancy Number
C1-000395-2025
Employment Category
Regular Full Time
Job Code
4130V32-01 Fraud Risk Technician
Grade
3
Job Tier
2
Career Area
Financial Management
Supervisor
No
Job Qualifications
Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Additional Qualifications/Requirements
PCS not authorized/LSP not authorized.
Location: HQ-Dallas, TX (on-site)
Technical (Preferred/Required Skills/Systems):
EXCEL & ACCESS - INTERMEDIATE LEVEL - Required
MICROSOFT OUTLOOK - Required
MICROSOFT WORD - Required
ATN - Preferred
CIVIL RECOVERY - Preferred
CCD - Preferred
FRAUD WATCH - Preferred
IGLAS - Preferred
JSCS - Preferred
MICROSOFT POWERPOINT - Preferred
MONARCH - Preferred
PCC - Preferred
RCMS - Preferred
TOPS - Preferred
VISION - Preferred
WALKER SYSTEM - Preferred
Salary Minimum
$44,704.00
Facility Name
FRAUD RISK OPERATIONS
Major Duties
Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
MAY BE REQUIRED TO WORK NIGHTS/WEEKENDS/HOLIDAYS.
Number of Positions Remaining
1
Job Expires
22-May-2025