Technology Coordinator

Job Description

Technology Coordinator

About UP Education Network

UP Education Network is a non-profit school success organization that addresses inequities in public school systems. UP provides differentiated support to historically under resourced schools through a partnership with districts and the state.

Since opening its doors in 2010, UP Education Network has focused on taking the lowest-performing schools in Massachusetts and transforming those schools into exceptional learning environments. We manage two campuses in Dorchester, serving over 1,300 students in Boston Public Schools (BPS) from grades pre-K through 8th. Our schools operate with charter-like autonomy while our network provides comprehensive support and management that builds capacity for schools to focus deeply on students.

Role

The Technology Coordinator directly supports the organization’s network of schools by providing on the ground technological support for all staff members across the UP Education Network, including UP’s Boston schools and network staff. The Technology Coordinator will work to solve daily IT issues while at the same time partnering with schools and the Boston Public Schools district to push forward key technology initiatives.

Specific Responsibilities

Set-up and deploy all staff and classroom technology equipment

Perform regular maintenance on staff laptops and classroom technology as defined by network technology standards

Oversee computer-based testing across multiple sites, including configuring and managing large-scale Chromebook deployments

Resolve requests for help on the various apps used by teachers and effectively escalate complex requests

Oversee the network’s email system and perform regular maintenance as needed

Maintain an up to date inventory of all technology hardware across the network

Maintain the network’s ticketing and work order system

Partner with the UP Data Team to collaborate effectively on projects and support

Liaise with district technology personnel as needed, especially on issues related to wireless performance and student computers

Support the technology team and school leaders in developing and implementing long-term technology projects and in providing training to teachers and staff

Manage and prioritize workload to ensure appropriate focus and swift completion of tasks

Effectively collaborate with Directors of Operations and school teams to ensure clarity of roles, alignment on urgency of IT work/investments, and strong decision making

Compensation and Benefits

UP Academy follows the salary scales and salary placement policies of each UP Academy’s host school district or state turnaround plan; please see the relevant union’s collective bargaining agreement for additional details. As an employee of UP Academy and your respective school district, you will receive the same access to personal and sick days, health insurance, and dental insurance as others within your union.

We encourage applicants from diverse backgrounds to apply for any open position for which they are qualified. Our students must be exposed on a daily basis to a diverse group of powerful role models. Therefore, we have a responsibility to recruit, retain, develop, and reward a diverse and talented staff from a wide range of backgrounds to join our creative, mission-driven team.

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Full-time