Ops Generalist

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you.

We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth.

Who We’re Looking For

We are seeking a proactive and strategic Operations Specialist to join our team. The ideal candidate will have strong problem-solving skills, a data-driven mindset, and a proven track record of driving cross-functional initiatives. This person should be comfortable navigating ambiguity, managing multiple projects, and collaborating across teams to ensure seamless execution and alignment with business goals. Strong leadership, motivational skills, and the ability to effectively communicate across different levels of the organization are essential to success in this role. The ideal candidate will also possess excellent conflict resolution skills, a sense of accountability, and the ability to delegate tasks effectively to empower their team.

Please note that this will be a contract-to-hire role.

What You’ll Do

Project Ownership & Execution: Collaborate and or lead on end-to-end project planning and execution for key Ops initiatives, ensuring timely delivery and alignment with priorities.

Cross-Functional Collaboration: Where needed, act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on key deliverables.

Planning: Collaborate with a cross-functional team to identify growth opportunities, develop plans, and execute impactful initiatives that improve business outcomes.

Data-Driven Decision Making: Use data analysis tools like Amplitude, VWO, and Looker to identify insights, inform decision-making, and track performance metrics.

Process Optimization: Identify inefficiencies, implement process improvements, and introduce scalable solutions to improve operational workflows.

Product & Pharmacy Support: Serve as a secondary point of contact for pharmacy communications to ensure product launches, updates, and issue resolutions are managed effectively.

This Role Could Be a Good Fit for You If:

You thrive in a fast-paced environment and excel at managing multiple priorities with confidence and focus.

You are a natural problem solver who proactively identifies challenges and drives solutions with data and strategic thinking. You’re skilled at managing conflict and maintaining team cohesion, even under pressure.

You enjoy taking ownership of projects from start to finish, ensuring outcomes align with broader business objectives and that key deliverables are met.

You have strong leadership skills and know how to inspire, motivate, and support a team to achieve shared goals.

You are a clear and effective communicator, capable of collaborating across teams and aligning stakeholders.

You’re highly organized, detail-oriented, and excel at balancing both strategy and execution.

You embrace accountability and take pride in delivering high-impact results, always taking responsibility for the success of your work.

You’re adaptable, resilient, and capable of navigating ambiguity with a solutions-focused mindset.

You are proficient in MS Suite, including Microsoft Excel; experience working in Asana and Notion is a plus.

Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states.

Wisp is an equal-opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in sexual and reproductive healthcare, join us!