Entry Level Customer Service Agent

Job Description

Description

Job Description:

Are you looking for an exciting opportunity to kickstart your career in customer service? Join our dynamic team as an Entry Level Customer Service Agent! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely manner.

Assist customers with product information, order status, and general questions.

Resolve customer complaints and issues in a professional manner.

Document all customer interactions and maintain accurate records.

Collaborate with team members to improve customer service processes.

Stay informed about product offerings and updates to better assist customers.

Skills, Knowledge and Expertise

Qualifications & Skills:

High school diploma or equivalent; additional education or certifications are a plus.

Strong verbal and written communication skills.

Ability to handle difficult situations and de-escalate conflicts.

Excellent problem-solving skills and attention to detail.

Proficiency in using basic computer software and customer service tools.

Ability to work in a fast-paced environment while maintaining a positive attitude.

Benefits

Benefits:

Competitive salary ranging from $34,000 to $48,000 per year.

Opportunities for growth and career advancement.

Paid time off and holidays.

Health, dental, and vision insurance options.

A supportive and collaborative work environment.

Training and development opportunities.

Full-time