Guest Service Representative

Job Description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits:

Insurance (health, dental, vision, etc.)

Paid time off (vacation, sick leave, holidays)

401K retirement plan

DailyPay: Access your earned wages when needed.

Special team member hotel rates for travel enthusiasts.Responsibilities:

Check guests in and out of the property

Handle guest inquiries and provide information about the local area

Assist with resolving guest complaints and issues

Process payments and maintain accurate records

Collaborate with other team members to ensure guest satisfactionRequirements:

Excellent customer service skills

Strong communication and interpersonal abilities

Attention to detail and problem-solving skills

Ability to work in a fast-paced environment

Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time