Call Center Agent

Job Description

Join B&K Luxury Estates, a premier real estate company located in the heart of Cincinnati, Ohio, where excellence and customer satisfaction are at the forefront of our values. As a full-time Call Center Agent, you will be an essential part of our vibrant team, helping bridge communication between our esteemed clients and our elite services. We pride ourselves on delivering premium customer service; you'll be the friendly voice that our customers depend on for their inquiries and support. In this on-site role, you'll have the opportunity to engage directly with our team, learning from experienced professionals while contributing to our growth and success.

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Responsibilities

Client Interaction: Attend to inbound and outbound calls, providing exemplary customer service and assistance to clients.

Issue Resolution: Address and resolve customer inquiries and complaints promptly, ensuring satisfaction and retention.

Information Management: Accurately document and update customer interactions and transactions in the company's database.

Upselling: Identify potential opportunities to offer additional services or products that meet client needs.

Feedback Gathering: Collect and report customer feedback and insights to contribute to service enhancements.

Team Collaboration: Work closely with colleagues to ensure seamless operations and customer experiences.

Requirements

Experience: Prior experience in a call center or customer service role is highly desirable.

Communication Skills: Excellent verbal communication skills are essential, with the ability to effectively handle customer inquiries and resolve issues.

Customer-Focused: A strong commitment to delivering exceptional customer service with a positive and professional demeanor.

Problem-Solving: Ability to think critically and resolve customer concerns efficiently and effectively.

Team Player: Ability to work collaboratively in a fast-paced environment, contributing to team efforts and supporting colleagues.

Technical Skills: Proficiency in using call center software and CRM systems is preferred.

Education: A high school diploma or equivalent is required; further education or certifications are a plus.

Full-time