Sr. Response Manager - Major Incident Management

The pay range is $87,000.00 - $156,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

About us:

Target is one of the world’s most recognized brands and one of America’s leading retailers. Behind the brand our guests love, is a culture of continual innovation and right now, we are up to big things. The Target Tech team is driving a transformation in retail, one that will move us from “brick-and-mortar and online” to “bricks-and-mortar and everywhere else.”

Our goal is to deliver Target’s mission “To help all families discover the joy of everyday life” to guests wherever and whenever they shop, today and tomorrow: in-store, online, on tablets and mobile phones, and in the retail channels of the future. You can be a part of this story by joining Target Tech on our Technology Operations Center (TOC) team. Our goal is driving timely response, recovery, and communicate on all critical issues. We monitor and respond to these issues to reduce downtime and ensure prevention of future outages.

As a Sr. Response Manager in the TOC, you will:

Lead and facilitate the entire incident management process, from detection to resolution and post incident review.

Including identification, logging, categorization, prioritization, and resolution of incidents.

Coordinate with cross-functional teams to ensure timely and effective incident resolution.

Conduct post-incident reviews and root cause analysis to identify areas for improvement.

Act as the primary point of contact during these critical incidents, providing clear and concise communication to all affected parties.

Collaborate with other departments to ensure a cohesive approach to incident management.

Ensure timely communication and collaboration to restore services and minimize business impacts.

Drive the process of root cause analysis and implementing continuous improvement measures.

You will get the opportunity to interact with multiple retail solutions and technologies – including Supply Chain, Merchandising, Stores, and Digital as well as all infrastructure components from cloud-based computing to all enterprise-level network solutions.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

2-year college degree OR equivalent related experience.

Technology experience in an IT support or operations role.

Experience in an incident management or major incident response role

Strong facilitation skills that can navigate through complex incidents and multiple teams

Understanding of solving complex problems with information technology software and hardware.

Effective time management skills; ability to work on multiple tasks simultaneously and ability to prioritize effectively.

Ability to work under pressure and manage high-stakes situations.

Excellent verbal and written communication skills.

Proven decision-making and influencing skills

Broad knowledge of technology across application and infrastructure environment. Familiarity with ITIL framework and best practices.

Experience in Retail

Collaborative tea

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role:

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to .

Application deadline is : 05/30/2025

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