Tree Farm Customer Service Associate

Job Description

Love Trees and People? Use Your Passion & Skills in Customer Service & Sales as our Customer Service Assoicate!

Are you a passionate, customer-focused professional who loves building meaningful relationships, boosting sales, and ensuring operations run smoothly? We’re seeking a friendly, detail-oriented Customer Service Associate who thrives in the lively, fast-paced environment of a working tree farm. In this role, you’ll play a vital part in supporting our growth by actively promoting our products, uncovering upselling opportunities, and providing prompt, accurate support that exceeds customer expectations.

If you enjoy coordinating logistics and shipments, creating seamless experiences for clients, and have a genuine passion for agriculture and sustainability, this position will be both fulfilling and impactful. Your personable demeanor, enthusiasm, hands-on attitude, and dedication to supporting our mission will help us foster long-term customer loyalty and contribute to the ongoing success of our farm.

Join us and become part of a vibrant team committed to excellence, sustainability, and growth!

About Us: Schwope Brothers West Coast grows over 700 acres of bareroot trees and packaged trees in Banks, OR. We specialize in conifer, shade, ornamental, and fruit trees. This is a fast-paced, innovative organization that is revolutionizing the way trees are grown for increased performance and aesthetic appeal. Schwope Brothers West Coast is part of the DCA Outdoor family of brands, which is a vertically integrated organization focused on streamlining the production and distribution of landscape products nationwide.

Full-time working at Schwope Brothers West Coast in Banks, Oregon.

Hourly Range: $20.00-$21.00

Key Responsibilities:

Assigned Tasks: Efficiently complete assigned tasks and work orders to meet daily operational goals and deadlines.

Individual Productivity: Maximize personal output to support overall team efficiency and achieve operational goals.

Customer Support: Provide friendly and professional assistance to customers, addressing their inquiries about products and services while actively promoting and suggesting products to support sales and enhance overall customer satisfaction and experience.

Work Safely: Adhere to safety protocols and best practices to prevent accidents and ensure a safe working environment.

Essential Job Duties:

Complete assigned work orders and tasks accurately and efficiently to meet daily operational goals, including processing orders, invoicing customers, and posting relevant data

Complete tasks such as data entry, shipment coordination, inventory flow, and updating records to support overall team efficiency

Assist with administrative duties such as printing ID tags, maintaining customer records, updating CRM systems (Salesforce), and entering new sales orders or modifications as needed

Update Salesforce CRM regularly to ensure accurate and current customer and order information

Provide professional customer support by answering incoming calls, transferring inquiries to the appropriate parties, and assisting customers with product information, orders, and promotions

Confirm freight details with customers for outgoing shipments, coordinate ETA’s with brokers, and communicate loading and shipping information to freight companies, customers, and internal teams

Coordinate ETA’s of trucks for outgoing freight with brokers and relay that information to the Dock Foreman and sales team as appropriate

Communicate ship dates and loading information to freight companies and customers to ensure smooth logistics

Take photographs of plants and products for marketing and sales efforts or upon request to support promotional activities

Prepare and package products for outgoing shipments, ensuring accuracy and quality control

Maintain accurate documentation of sales, shipments, and customer interactions within company systems such as Salesforce or SBI

Support the care and upkeep of farm products, including plants and equipment, to maintain quality and safety standards

Assist with inventory counts and updates to ensure accurate stock levels of farm products and supplies

Relay important information regarding order status, delivery schedules, and customer requests to relevant team members and external partners

Follow all safety protocols, including adhering to safety procedures during task completion and reporting hazards or incidents to maintain a safe working environment

Support the Senior Account Representative and other team members with miscellaneous tasks, including order administration and customer communications, as needed

Other Duties and Responsibilities:

Promote and foster company’s core values

Other job duties as assigned

Competencies for Success:

Job & Technical Expertise: Demonstrate depth of knowledge and skill in a technical or functional area.

Results Orientation: Focus on the desired result of individual or teamwork, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.

Personal Accountability: Take responsibility for individual or team performance, by setting clear goals and expectations, tracking progress against the goals, and requesting feedback.

Minimum Qualifications:

Required: High school diploma or equivalent

Required: 1+ years’ working experience in customer service

Preferred: Bilingual in Spanish and English

Preferred: 1+ years’ working experience in the farming, landscaping, nursery, garden center, or a related industry

We honor our core values and expect our employees to as well. They are work hard, take pride in your work, be optimistic and respectful, show commitment, and continually grow.

All applicants will be required to take the Culture Index survey. If you’d like to be considered faster, please copy and paste the following into your browser to complete the survey now:

Please select the one named, Schwope Brothers Tree Farms West Coast - Customer Service Associate.

Full-time