Client Success Associate

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary:

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

We’re looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot.

Responsibilities:

Build and maintain strong client relationships, including onsite presence as needed

Support overall client satisfaction by providing the highest caliber customer-service experience

Partner with Sales to help meet client and internal goals and improve overall business performance

Manage day-to-day partnership and collaboration with all departments from sale to execution and launch

Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.

Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.

Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives

Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market

Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals

Client travel as required

Requirements:

Bachelor’s degree preferred or will consider related experience.

Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.

Minimum of 1-2 years of experience in Account Management or Client Service

Preferred Qualifications:

Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute

Familiarity with HCP-based clients including MLR process

Understanding of digital advertising

Ability to thrive in a fast-paced, collaborative environment